Terms of Service

1. INTRODUCTION, IDENTITY AND SCOPE OF APPLICATION

These Terms and Conditions (hereinafter referred to as the “Terms”) constitute a legally binding agreement between you, whether personally or on behalf of an entity (“User”, “you”, or “your”), and DOCONOVU LTD, a company incorporated and existing under the laws of England and Wales, having its registered office at 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom (hereinafter referred to as the “Company”, “we”, “us”, or “our”).

These Terms govern your access to and use of the website, platform, applications, tools, features, and services made available under the name PDFTool.io (collectively, the “Service”), including any content, functionality, and services offered through the website or any associated domains, mobile interfaces, or integrations.

By accessing, browsing, registering, uploading content, initiating a trial, purchasing a subscription, or otherwise using the Service in any manner whatsoever, you acknowledge and agree that you have read, understood, and accepted these Terms in their entirety and that you agree to be legally bound by them. If you do not agree to these Terms, you must not access or use the Service.

2. ELECTRONIC COMMUNICATIONS AND CONSENT

By using the Service, you consent to receiving all communications from us in electronic form. Such communications may include, without limitation, notices regarding your account, subscription status, billing information, legal disclosures, updates to the Terms, privacy notices, and other information relating to the Service.

You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You further agree that electronic records shall be admissible as evidence to the same extent and under the same conditions as other business records originally generated and maintained in printed form.

3. MODIFICATIONS TO TERMS AND SERVICE

We reserve the right, at our sole discretion, to modify, amend, supplement, or replace these Terms at any time. Such changes may be made to reflect changes in applicable law, regulatory requirements, industry standards, technological developments, or business practices.

Any updated version of these Terms will be made available on the website and will become effective upon publication unless otherwise required by law. Where required by applicable law, we will provide reasonable notice of material changes.

Your continued use of the Service after such changes have been published constitutes your acceptance of the updated Terms. If you do not agree with the revised Terms, you must discontinue use of the Service.

We also reserve the right to modify, suspend, restrict, or discontinue any part of the Service, including features, functionality, availability, or content, at any time and without prior notice or liability.

4. DESCRIPTION OF THE SERVICE

The Service is a cloud-based software-as-a-service platform that enables users to process digital documents. This includes, but is not limited to, converting documents between formats, editing and annotating files, compressing, merging, splitting, organizing documents, and temporarily storing files for processing purposes.

The Service is provided on an on-demand basis and may be accessed through web browsers or other supported interfaces. The Company does not guarantee that the Service will be available at all times or that it will be free from interruptions, delays, errors, or security vulnerabilities.

We reserve the right to impose limits on the use of the Service, including limits on file size, number of operations, storage duration, or processing capacity. Such limits may be adjusted at our discretion.

5. ELIGIBILITY AND USER OBLIGATIONS

You represent and warrant that you are at least eighteen years of age or have reached the age of majority in your jurisdiction and that you have the legal capacity to enter into binding agreements.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall comply with all applicable laws, regulations, and industry standards when using the Service.

You shall not use the Service in any manner that could damage, disable, overburden, or impair the Service or interfere with any other party’s use of the Service.

6. USER ACCOUNTS

Certain features of the Service may require you to create an account. When registering, you agree to provide accurate, complete, and up-to-date information.

You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

We reserve the right to suspend, restrict, or terminate your account at any time if we reasonably believe that you have violated these Terms, engaged in fraudulent or abusive conduct, or initiated a payment dispute or chargeback.

7. SUBSCRIPTIONS, BILLING AND PAYMENT

Access to certain features of the Service requires the purchase of a subscription. Details regarding available subscription plans, features, billing intervals, and applicable fees are displayed on the pricing page and during the checkout process and are incorporated into these Terms by reference.

By completing a purchase or starting a trial, you enter into an agreement for access to the Service under the applicable terms presented at checkout, which may include an introductory trial period. Where a trial is selected, you expressly acknowledge and agree that the trial forms part of a continuous contractual arrangement which, unless cancelled in accordance with these Terms, will automatically convert into a recurring paid subscription at the end of the trial period.

By initiating such a trial or completing a purchase, you expressly authorize the Company to establish a recurring subscription on your behalf and to charge your selected payment method upon conversion and on a recurring basis thereafter in accordance with the selected billing interval.

Subscriptions are offered on a continuous and automatically renewing basis. Unless you cancel your subscription in accordance with these Terms, your subscription will automatically renew at the end of each applicable billing period (which may be monthly, yearly, or another interval as specified at the time of purchase), and your selected payment method will be charged the then-applicable subscription fee without further notice or authorization, except where required by applicable law.

You expressly acknowledge and agree that:

• your payment authorization remains valid for all future billing cycles until the subscription is cancelled;

• recurring charges will be applied automatically without requiring further action from you;

• it is your responsibility to ensure that your payment details are accurate and up to date.

You expressly authorize the Company and its third-party payment processors to:

• charge all applicable subscription fees on a recurring basis;

• process payments using the payment method provided;

• retry failed transactions, including after updating payment details where permitted;

• collect any outstanding amounts owed, including through lawful recovery processes if necessary.

You acknowledge and agree that billing will occur:

• immediately upon conversion from a trial (if applicable);

• on each renewal date thereafter, corresponding to the billing interval selected at the time of purchase.

If a payment cannot be successfully processed for any reason, including but not limited to insufficient funds, expired payment methods, or declined transactions, the Company reserves the right to:

• retry the payment one or more times;

• suspend or restrict access to the Service until payment is successfully processed;

• terminate your subscription;

• recover any outstanding amounts through lawful means.

You remain responsible for all fees incurred under your account until the subscription is properly cancelled.

The Company reserves the right to modify subscription pricing at any time. Where required by applicable law, reasonable notice will be provided prior to such changes taking effect. Continued use of the Service after such changes constitutes acceptance of the updated pricing.

8. PAID TRIAL
   
   From time to time, the Company may offer access to the Service through a discounted introductory trial (the “Trial”). The Trial is not free of charge and requires the payment of a reduced fee, as clearly displayed at the time of checkout.

   The duration, conditions, and applicable fees of the Trial are presented to you prior to completing your purchase and form an integral part of the contractual agreement between you and the Company.

   By initiating a Trial, you expressly acknowledge and agree that:

   • the Trial is a paid, limited-duration introductory offer and not a free trial;

   • the Trial is provided to allow limited access to the Service for evaluation purposes;

   • the Trial will automatically convert into a full paid subscription upon expiration of the Trial period unless cancelled prior to the end of the Trial;

   • you authorize the Company to charge your selected payment method for the applicable subscription fee immediately upon expiration of the Trial;

   • following such conversion, the subscription will continue to renew automatically on a recurring basis (e.g., monthly or yearly) until cancelled in accordance with these Terms.

   You further acknowledge and agree that:

   • the Trial and subsequent subscription together form a single, continuous contractual arrangement unless cancelled prior to conversion;

   • unless required by applicable law, the Company does not guarantee that reminders, notifications, or warnings will be sent prior to the end of the Trial period;

   • it is solely your responsibility to track the duration of the Trial period and to cancel the subscription before the Trial ends if you do not wish to continue;

   • failure to cancel the Trial before its expiration will result in automatic conversion to a paid subscription and the corresponding charges will be applied without further notice.

   You acknowledge that the absence of a reminder or notification does not affect the validity of any charges applied following the Trial period.

9. CANCELLATION

You may cancel your subscription at any time by:

• logging into your account and following the cancellation instructions; or

• contacting PDFTool.io support via email or the contact form available on the website.

Cancellation requests are processed without undue delay and, unless otherwise specified at the time of cancellation, will take effect immediately upon confirmation. Upon cancellation, your subscription will not renew, and no further recurring charges will be applied.

You acknowledge and agree that:

• cancellation prevents future billing only and does not reverse or refund previously incurred charges;

• you remain responsible for any charges incurred prior to the effective date of cancellation.

Upon cancellation, access to the Service may continue until the end of the current billing period, unless otherwise stated.

Before completing the cancellation process, the Company may present you with optional retention offers or alternative subscription options. Such offers may include, but are not limited to:

• reduced pricing;

• extended access for a limited period;

• alternative plans with adjusted features.

Acceptance of any such offer is entirely voluntary. If you choose not to accept an offer, you may proceed with cancellation as originally requested without restriction.

9. REFUND POLICY

To the fullest extent permitted by applicable law, all payments made in connection with the Service are final and non-refundable.

Refunds will not be granted in circumstances including, but not limited to:

• failure to cancel a Trial before its expiration;

• automatic conversion of a Trial into a paid subscription;

• failure to cancel a subscription prior to a renewal date;

• partial use or non-use of the Service;

• dissatisfaction where the Service operates in accordance with its description;

• misunderstanding or lack of awareness of subscription terms;

• accidental purchases or user error.

You expressly acknowledge and agree that charges incurred following the expiration of a Trial or at the renewal of a subscription are valid and authorized if cancellation has not been completed prior to such time.

The Company may, at its sole discretion, provide refunds in exceptional circumstances, including but not limited to:

• duplicate transactions;

• verifiable technical issues that prevent access to the Service.

Any refund granted shall be considered a one-time gesture of goodwill and shall not constitute an obligation to provide refunds in the future.

Nothing in this section limits any mandatory rights you may have under applicable consumer protection laws.

10. CHARGEBACKS AND PAYMENT DISPUTES

If you initiate a chargeback or dispute with your payment provider, we reserve the right to immediately suspend or terminate your account and access to the Service.

You remain responsible for all outstanding fees associated with your account. We reserve the right to present evidence to contest any chargeback or dispute.

Repeated or abusive use of chargebacks may result in permanent exclusion from the Service.

11. CONSUMER RIGHTS FOR EU AND UK USERS

If you are a consumer residing in the European Union or the United Kingdom, you have the right to withdraw from this contract within fourteen (14) days without giving any reason.

The withdrawal period will expire fourteen (14) days after the conclusion of the contract.

To exercise your right of withdrawal, you must inform the Company of your decision by means of a clear statement, for example by email or by using the model withdrawal form included in these Terms.

If you withdraw from this contract within the applicable withdrawal period, the Company will reimburse all payments received from you in connection with the contract without undue delay and, in any event, not later than fourteen (14) days from the day on which we are informed about your decision to withdraw, using the same means of payment as you used for the initial transaction unless expressly agreed otherwise.

However, by purchasing, activating, or using the Service, you expressly request immediate access to and performance of the digital service. By doing so, you acknowledge and agree that:

• the Service is provided as digital content or digital services supplied immediately after purchase;

• you lose your right of withdrawal once the Service has been fully performed or has begun to be used.

In particular, where the Service consists of the immediate provision of digital content (for example, the purchase or processing of a specific file), you expressly consent to the immediate supply of such digital content and acknowledge that you thereby lose your right of withdrawal and will not be eligible for a refund.

Where the withdrawal right has not yet been lost (for example, if the Service has not yet been used or fully performed), refunds may be limited to payments made within the initial fourteen (14) day period following the conclusion of the contract.

In the case of subscription services that include an introductory Trial period, the withdrawal right may apply to the initial payment made during the Trial period, provided that:

• the Service has not been fully performed; and

• you have not expressly waived your withdrawal right by using the Service.

Nothing in this section limits any mandatory consumer rights under applicable law.

To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement. You may use the model withdrawal form below, although it is not mandatory.

MODEL WITHDRAWAL FORM
Email: [email protected]
Subject: Exercise of Right of Withdrawal

I hereby give notice that I withdraw from my contract for the provision of the Service.

Name:
Address:
Email used for account:
Date of order:
Date of withdrawal:
Date:

You expressly acknowledge that, where you request immediate access to the Service or begin using it, the performance of the Service begins immediately and may result in the loss of your right of withdrawal in accordance with applicable laws governing digital content and digital services.

12. FAIR USE POLICY

The Service is intended for normal, reasonable use by individual users and businesses. You agree not to use the Service in a manner that exceeds reasonable usage patterns or places an excessive burden on the infrastructure.

Prohibited conduct includes, but is not limited to, automated use of the Service, bulk processing beyond typical consumer usage, attempts to circumvent usage limits, or any activity that negatively impacts the performance or availability of the Service for other users.

We reserve the right to monitor usage patterns and to impose limits, throttle performance, suspend accounts, or take other appropriate action in response to excessive or abusive usage.

13. ACCEPTABLE USE

You agree not to use the Service to upload, process, store, or distribute any content that is unlawful, harmful, defamatory, obscene, infringing, or otherwise objectionable.

You shall not attempt to gain unauthorized access to any part of the Service, interfere with the operation of the Service, or use the Service in any manner that could damage, disable, or impair it.

14. USER CONTENT

You retain all rights to any content you upload to the Service. By using the Service, you grant the Company a limited, non-exclusive, worldwide, royalty-free license to process, transmit, and temporarily store your content solely for the purpose of providing the Service.

15. DATA SECURITY AND RETENTION

We implement reasonable technical and organizational measures to protect user data. However, no method of transmission over the internet or method of electronic storage is completely secure.

You acknowledge that data may be temporarily stored and may be automatically deleted after processing or after a specified period. We are not responsible for any loss of data that occurs outside of our reasonable control.

16. INTELLECTUAL PROPERTY

All intellectual property rights in the Service, excluding user content, are owned by or licensed to the Company. You may not copy, reproduce, distribute, modify, or create derivative works from any part of the Service without our prior written consent.

17. THIRD-PARTY SERVICES

The Service may rely on or integrate with third-party providers, including hosting services and payment processors. We do not control and are not responsible for the performance, availability, or policies of such third parties.

18. EXPORT CONTROL AND SANCTIONS

You agree not to use the Service in violation of any applicable export control or sanctions laws. You shall not access or use the Service from any jurisdiction where such use is prohibited.

19. DISCLAIMER OF WARRANTIES

The Service is provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied. We disclaim all warranties to the fullest extent permitted by law.

20. LIMITATION OF LIABILITY

To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, consequential, or punitive damages. Our total liability shall not exceed the total amount paid by you for the Service during the preceding twelve months.

21. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless the Company from and against any claims, damages, liabilities, costs, and expenses arising out of your use of the Service or violation of these Terms.

22. FORCE MAJEURE

We shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, acts of government, or failures of infrastructure.

23. ASSIGNMENT

We may assign or transfer our rights and obligations under these Terms without restriction. You may not assign or transfer your rights without our prior written consent.

24. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

25. WAIVER

The failure to enforce any provision of these Terms shall not constitute a waiver of such provision.

26. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and the Company regarding the Service and supersede any prior agreements.

27. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of England and Wales.